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Fidelity Bank (Bahamas) Limited Launches Enhanced Online Banking Service

16 Mar / 2016

Fidelity Bank (Bahamas) Limited Launches Enhanced Online Banking Service

Fidelity Bank (Bahamas) Limited, announced today that it has launched a redesigned online banking service with new and improved features. The enhanced service for personal and business customers features a clean, intuitive design, taking money movement and management capabilities to a new level.


Before the upgrade, Fidelity’s Online Banking platform allowed customers the convenience of performing a number of banking activities via the Internet anytime, anywhere. Customers were able to:


  • Check their account balances
  • Transfer between accounts
  • Pay utility bills
  • Credit card payments,
  • Check account history
  • View account statements

On the new platform, customers can enjoy the features they previously enjoyed in addition to added features including:


  • Third party payments, i.e. from Fidelity to another bank
  • Credit card statements in real time
  • Recurring payments
  • Cheque transactions prior to month end
  • Cheque images


The upgrade also makes the platform compatible with all mobile devices with streamlined navigation. President, Retail Banking, Mr. Gregory Bethel, says the enhancements take into the account today’s digitally centric banking customers.  “Our new and enhanced Online Banking is designed with a focus to give our customers the tools they need to easily manage their finances,” Mr. Bethel said. “Our aim is to provide the service and capabilities our customers expect as well as delighting and surprising them with some new innovations.”


Fidelity’s Online Banking remains free to its customers. The transition to the new platform is scheduled to begin on March 18th. As part of this transition, customers may be required to establish a new password as part of the security upgrade. To access the new online banking system, customers will need to follow these steps:


  • Register for online banking;
  • Set up a secret question;
  • Set up a password;
  • Choose a picture;
  • Accept disclosures;
  • Set your PIN online;
  • Set up e-alerts.


Should customers have any questions on the new Online Banking platform, they are encouraged to contact any Fidelity branch at 356-7764.