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Serving You During COVID-19

Supporting our customers, employees and community has always been our top priority over the last 40 years, and it is especially important to us during the COVID-19 pandemic. 


We have compiled the most up-to-date information below so you can bank confidently during this rapidly evolving situation and focus on what matters most — caring for your family’s health and safety. 


Banking Hours

Both our West Bay Road and Dr Roy’s Drive locations are open and ready to serve you from Monday-Friday during the following hours:

  • Dr Roy’s Drive: 9:00am-3:00pm
  • West Bay Road: 10:00am-4:00pm

Seniors and other vulnerable persons will be given priority assistance throughout the day, with a dedicated hour of 9:00-10:00am daily. We kindly request that other customers avoid visiting during this set hour so that we can provide our more vulnerable community with exclusive access.


Electronic Banking

Our ATM, Online Banking and Mobile Banking services continue to be available, and we encourage using these forms of electronic banking as much as possible during this time.


With Online and Mobile Banking, customers can quickly and conveniently access a variety of services 24 hours a day, any day of the week. These include:

  • Paying Fidelity accounts and other bills online
  • Checking account balances
  • Transferring money between accounts
  • Sending wire transfers


Our cards can be used at other local banks’ ATMs free of charge.


Online Account Login


Download our Mobile Banking App from the Apple App Store or Google Play


For assistance with setting up or accessing your online or mobile account, please contact our customer service representatives by calling +1 345 949 7822 or emailing info@fidelitycayman.com.


Keeping Each Other Safe

We continue to uphold strict safety measures and protocols in order to keep our customers and employees safe. This includes:

  • Installation of barrier screens at all our teller stations and customer service desks
  • Mandatory wearing of masks
  • Social distancing signage and indicators on the banking centre floors
  • Hand sanitation protocols and increased cleaning


Fidelity also has a strict split teams protocol in place across buildings and floors to minimise contact among employees.


Additional Assistance


To help you during these challenging and unprecedented times, we are offering special accommodations on a case by case basis to our mortgage and personal loan customers.


If you are unable to make your payments due to COVID-19 related hardship, we are offering the option of temporary conversion to interest only payments and, in extreme cases, payment deferrals.


To request a consultation, please reach out to your usual lending contact or our customer service representatives at +1 345 949 7822 or info@fidelitycayman.com.