Please note that on 31 December 2019 Fidelity Bank (Cayman) Limited sold its 100% interest in Fidelity Pension Services, which administers the Fidelity Pension Plan, to RF Holdings. As such, and despite the common naming and branding which exists under the terms of a transition agreement, Fidelity Bank and Fidelity Pension Services are now two separate entities.
Although payment of pension contributions can still be accepted at the Bank, we cannot answer or handle any queries as it relates to a member’s holdings in the Plan. Any queries regarding the Fidelity Pension Plan should be addressed to firstname.lastname@example.org, by calling 914-2179 or 914-2180 or logon to Royal Fidelity Pension Services where your query will be addressed in the order it was received. We have been advised that current volumes are extremely busy but as the Bank is now no longer related to the Pension Plan our staff are unable to provide any assistance.
Thank you for your understanding.