At Fidelity Group, we understand that website users are concerned about their privacy and the information we gather about them. Fidelity is committed to protecting the privacy of clients and customers using its websites and ensuring that all transactions are as secure as possible.
We gather information about visitors to our websites for internal tracking purposes, to evaluate our websites’ technical capabilities, to make our websites useful to you and to respond to specific requests for information or services.
We may use cookie technology to learn certain information about every visitor to our websites. The information we collect includes data about our users’ domains and web browsers, the dates and times of visits to our websites, and the pages on our websites that are visited and downloaded.
A cookie is a package of data containing a string of text that identifies you as it travels between your computer and ours. This helps ensure the right information is delivered to the right destination.
Fidelity Group encrypts the text contained within these cookies so that they may not be tampered with or viewed by another party. Only Fidelity Group servers may read these cookies; your web browser ensures that these cookies are not sent to other web sites.
Session cookies – Fidelity Online
Session cookies are stored in your browser only for the extent of time that you are connected to Fidelity Online Banking. We use session cookies to guide the dialog from page to page within Fidelity Online Banking and to control the logout process. When you click the 'Logout' button, the session cookie expires. To perform any further enquiries or transactions, you must log back into Fidelity Online Banking, establishing a new session cookie. Session cookies are time sensitive; after 5 minutes of inactivity, the session cookie expires and you are automatically logged out of Fidelity Online Banking.
These are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also remember questions we have asked you previously, such as a request to update your contact information. A persistent cookie will prevent you from being asked to complete the same information every time you visit the website.
A firewall acts as a barrier between internal and external computers in a network, controlling the flow of information between the two. When a computer outside the firewall wishes to communicate with a computer inside, it must communicate with the firewall, which then passes the data to the internal computer. This two-step process helps protect Fidelity Group’s internal network from unauthorised access.
Fidelity Group is committed to ensuring our security measures are of the highest of standards. We have, therefore, employed an external auditing firm to perform regular security audits against of our infrastructure to ensure we are not exposed to new vulnerabilities in hardware and software.
To help ensure the security of your account information, we use a system involving Digital Identification Certificates from third-party providers of digital authentication products and services. Digital certificates provide the means of verifying the identity of each party in an electronic transmission. Through the use of a digital certificate, you can verify that you are actually transacting with Fidelity Group companies when you transmit personal or financial information to us through our website.
The content and services found on this website, including the legal notices, are subject to change at any time without notification. You agree to revisit this page regularly and your continued access to the website will mean that you agree to the changes.
Please note that information sent to us by e-mail is sent at your own risk.
This website contains links to third party websites which are hosted and maintained independently. We have no control over the content or security of any such site and you link to such sites at your own risk.
We do not monitor or collect and personally identifiable information from you or on your use of the Fidelity Group’s website. Any personal data provided by you in response to this site or otherwise may be held and processed by Fidelity. It will not be used other than in the normal course of Fidelity Group's business.